Responsible Gaming Pledge

Kirikiya's Responsible Gaming Guidance & Support

Gaming is for fun — not stress. kirikiya believes responsible play means knowing your limits, making time for family, and keeping your finances healthy. This page has everything you need — information, tools, and support.

18+
Adults Only
24/7
Support Services Active
100%
Transparent Limit Setting
5
Protection Tools Available
Age Verification Mandatory
Spending Limits Set Your Own Limits
Self-Exclusion Benefits Available
Expert Support Always
kirikiya's Commitment

How We Protection Ensure

Kirikiya is more than entertainment — we genuinely care about every member's mental and financial well-being. Responsible play is at the heart of what we stand for.

Age & Identity Verification

Age verification is mandatory when registering on kirikiya. No account can be created by anyone under 18. Our strict KYC process ensures the platform is exclusively for adults.

Personal Limit Setting

You decide — set daily, weekly, or monthly deposit and betting limits yourself. You can update your limits at any time in kirikiya's settings panel, and you won't be able to exceed them.

Session Time Reminder

After extended play sessions, kirikiya will automatically remind you to take a break. Periodic pop-up notifications will appear, letting you know exactly how long you've been playing.

Self-Exclusion

If you feel you need a break from gaming, use kirikiya's self-exclusion feature. You can temporarily or permanently exclude yourself from the platform for anywhere between 30 days and up to 5 years.

Gaming History & Reports

You can view your complete gaming history at any time — wins, losses, and time spent are all transparently available. Having the facts makes it easier to make the right decisions.

Professional Support Services

If you're experiencing gaming addiction or feeling overwhelmed, contact our 24/7 support team. We'll guide you toward professional help — no judgment, ever.

1 What is responsible gaming and why does it matter?

Responsible gaming means enjoying gaming in a way that doesn't harm your life, family, or finances. kirikiya always says — gaming should be a source of entertainment, not a way to earn money or escape from stress.

Many people in Bangladesh enjoy online gaming as a form of entertainment. But sometimes it can spiral out of control — straining relationships, causing financial hardship, and taking a serious toll on mental health. kirikiya never wants any of its members to face that situation.

That's why responsible gaming is built into every part of kirikiya's service. It's not just about following rules — we genuinely want to be there for you.

  Keep in Mind: If you ever feel that gaming is taking a toll on you — reach out to us immediately or activate the self-exclusion feature. Seeking help is not a weakness; it takes real courage.

2 Warning Signs of Problem Gaming

It's often hard to recognise when gaming is becoming a problem. Watch out for these warning signs:

  • Spending beyond your budget: Spending money set aside for essential expenses or savings on gaming.
  • Chasing losses: Chasing losses by placing bigger bets after a losing streak.
  • Hiding from family: Hiding from family or friends how much time or money you're spending on gaming.
  • Restlessness When Unable to Game: Feeling irritable, anxious, or uneasy when you're unable to play.
  • Impact on work & relationships: Gaming causing strain in work, studies, or relationships.
  • Declining Sleep & Health: Skipping sleep or forgetting to eat because of gaming.
  • Gaming on Borrowed Money: Borrowing money from friends or family to fund gaming.

Warning: If you notice any of the above signs in yourself, don't wait — take action today. Contact kirikiya's support team or take the self-assessment test below.

3 Self-Assessment

Ask yourself the following questions honestly. If you answer "Yes" to more than three, consider seeking professional help.

1

Do you find yourself constantly thinking about spending more time or money on gaming?

2

Have you repeatedly tried to cut back on gaming but failed?

3

Do you feel restless, irritable, or depressed when you can't game?

4

Have you ever hidden the extent of your gaming from family or friends?

5

Has gaming negatively affected any important relationships or your work?

6

Have you borrowed money or dipped into your savings to fund gaming?

7

Do you turn to gaming to escape stress, loneliness, or depression?

Outcome Analysis: 0–2 "Yes" answers — Normal. 3–4 "Yes" answers — Be cautious and set limits. 5 or more "Yes" answers — Seek professional help immediately and contact us.

4 kirikiya's Protection Tools

Kirikiya provides a range of effective tools to help you play responsibly. You can activate any of them at any time from your account settings:

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set. Increasing a limit requires a 24-hour waiting period — this is intentional.

Session Time Limit

Set a daily time limit for your gaming sessions in advance. Once that time is up, the system will automatically log you out. You'll need to wait for a new session to log back in.

Cooling-Off Period

Need a short break? Set a cooling-off period of anywhere from 24 hours to 30 days. Your account stays active during this time, but gaming will be disabled. It's a lighter alternative to full self-exclusion.

Self-Exclusion

Use self-exclusion for an extended break. You can deactivate your account for 3 months, 6 months, 1 year, or permanently. If you attempt to open a new account during a self-exclusion period, our system will automatically block it.

Reality Check Notifications

A pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing and your total transaction amount. This keeps you grounded and aware of the bigger picture.

5 How to Activate Protection Tools

You can activate any of kirikiya's responsible gaming tools in just a few simple steps:

1
Log In to Your Account

Log in to your kirikiya account. Click on your profile icon in the top right corner.

2
Open the Settings Menu

Go to "Account Settings" or the "Responsible Gaming" section. All your protection tools are available in one place.

3
Choose Your Preferred Limits

Deposit limit, session time, cooling-off period, or self-exclusion — choose what you need and set the amount or duration.

4
Confirm

Click the "Save" or "Confirm" button. Changes take effect immediately, and you'll also receive a confirmation email.

5
If You Need Support

If you have trouble using any of our tools, reach out via live chat or email us at [email protected]. We'll get back to you right away.

6 Minor Protection

Kirikiya strictly prohibits gaming for anyone under 18. Age verification is mandatory at registration, and additional documents may be requested in suspicious cases.

Our advice to parents and guardians: install parental control software on your devices and take steps to prevent your child from accessing online gaming sites.

  • Age Verification: Strict age verification is applied to all accounts.
  • Suspicious accounts: Any account suspected of belonging to a minor is suspended immediately.
  • Family Complaints: If a family member raises a complaint, kirikiya launches an investigation immediately.
  • Parental Controls: We encourage parents and guardians to make use of digital parental control tools.

7 Responsible Gaming FAQ

No. During a self-exclusion period, kirikiya's system will block any attempt to open a new account using your details. There is no way to reopen an account during this time. You may only rejoin once the self-exclusion period has fully expired.

Yes. Reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour cooling period — this is intentional, to prevent impulsive decisions from causing harm.

While this feature isn't directly available, you can contact [email protected] to set up monthly reports on your gaming activity for a trusted family member.

You can notify us at [email protected]. We'll review the situation and take the necessary steps. Speak with them directly, and approach the conversation with empathy — offer understanding, not judgment.

Bangladesh has various mental health centres and counselling services that treat behavioural addictions. kirikiya's support team can also point you toward the right resources.

8 Contact Support

Kirikiya is always here for you with any gaming-related concerns or support needs. Our team is trained and compassionate — everything you share with us stays completely confidential.

  • Email: [email protected] — Response within 48 hours
  • Live Chat: Click the chat button at the bottom of the website — Available 24/7
  • Emergency Support: For self-exclusion or account blocking, contact us immediately via live chat

You Are Not Alone: Talking about a gaming problem can feel difficult, but reaching out for help is the bravest step you can take. kirikiya's team won't judge you — they're here only to help.

Table of Contents
What Is Responsible Gaming? Warning Signs Self-Assessment Test Protection Tools How to Activate the Tools Minor Protection Frequently Asked Questions Contact Us
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